Answers to the common questions about billing, accounts, data, and reading results.
You fund a USD wallet and that balance is your spend cap. Each job debits the actual cost of the compute it consumes. There is no subscription, no seat license, and no fixed tier. Design count is unlimited, and the whole pricing surface is one number, your balance.
Yes. The minimum top-up is $20, and that balance is your spend cap. There are no fixed packages, so you can top up any amount at or above the minimum.
No. Design count is unlimited and there is no per design charge. Your wallet balance is the only ceiling. A large request becomes a full-size run that drains the wallet as compute is delivered and pauses if the balance runs low, so everything already produced stays downloadable.
When you submit a job, a hold is placed against your wallet. The job is billed for the GPU time it actually uses. Any part of the hold the job does not use returns to your wallet automatically.
Cancellation stops the run but charges for the GPU minutes already consumed. There is no refund for compute we already paid for. A job cancelled before the first heartbeat reports zero GPU consumed settles at zero and the full hold returns to your wallet.
No. There are no subscriptions, seats, tiers, or credits, and no minimum monthly spend. You pay only for the compute your jobs use. Top ups are final and money you add does not expire; the free signup credit expires 30 days after signup.
It depends on the cause. If the failure is on our side (Modal pod crash, our tool image bug, our preflight letting bad input through, no progress timeout), the full hold is refunded. If the job completed normally but produced zero passing designs, if you cancelled it mid run, or if our overrun safety system stopped a runaway job, you pay for the GPU consumed. Ambiguous cases default to refund.
The full billing model and the safety guardrails that prevent surprise bills are on the pricing page.
Sign up with your email at tools.ranomics.com. New accounts start with a small wallet balance so you can verify a tool works on your inputs before topping up.
Your uploads and results belong to your account and are tied to the email you signed in with. A job link opened under a different account will not show another user's results. See the privacy policy for the full detail.
Your inputs are validated before any compute runs, so a bad chain ID or a malformed PDB is caught up front rather than after you have paid. Your $5 signup balance, usable for 30 days after sign-up, covers a first structure prediction or sequence run on your target. Most binder design runs cost more than that and need a top-up.
It depends on the tool, your target and the scale you pick. Generative tools take longer as you request more designs, and a large full-size run bills as its pieces finish.
A design is one candidate the tool generates: a backbone — a structure with no sequence decided yet — with a sequence put on it, scored and ranked against the others in the run. A trial run of about 8 designs gives a real first signal because roughly 1 in 5 passes the in-silico filter on a tractable target.
ipTM is interface confidence at the contact between two chains, higher is better: 0.65 to 0.75 depending on the tool. Individual tools set their own pass bar a little either side of that. pLDDT is per-residue fold confidence, higher is better. i_pAE and pAE are predicted alignment error, lower is better.
From a finished job that returns a table of candidates you can open any candidate in the 3D viewer and export the score table as CSV, and star the best candidates to build a shortlist for the wet lab. Not every result is a table. ProteinMPNN returns sequences, downloadable as FASTA, and a single-sequence AlphaFold2, ColabFold or ESMFold run returns one structure, downloadable as PDB. None of those four has a CSV export or a star, and of them only AlphaFold2 has a viewer.
Each per-tool guide explains what the tool is built for and how to read its output. The catalog compares them side by side.
If the docs do not answer it, email the team and we will help.
